Cylinder Warehouse

Privacy Policy

Cylinder Warehouse is the Dedicated Pneumatic Cylinder Warehouse, built for engineers, buyers and maintenance teams sourcing pneumatic cylinders by part number, brand, bore and stroke.

Search Focus Part number, brand, bore, stroke, series and cylinder type.

1. Who we are

Cylinder Warehouse is a trading brand operated by Roladex Industrial Ltd.

Roladex Industrial Ltd is registered in England and Wales under company number 16191318.

Registered office: Gethin House, 36 Bond Street, Nuneaton, Warwickshire, England, CV11 4DA.

Email: Sales@CylinderWarehouse.com
Telephone: 01530 229728

Roladex Industrial Ltd is the controller of personal information collected through Cylinder Warehouse unless stated otherwise.

2. Information we collect

  • Name and job title
  • Company name
  • Billing and delivery addresses
  • Email address and telephone number
  • Order, quotation and enquiry information
  • Payment and transaction information
  • Account and login information
  • Products viewed, purchased or requested
  • Messages, photographs, drawings and technical information sent with enquiries
  • Website usage, device, browser, IP address and cookie information
  • Marketing preferences
  • Fraud-prevention and security information

3. How we use personal information

  • Respond to enquiries and prepare quotations
  • Identify products and review replacement options
  • Process and deliver orders
  • Manage customer accounts and credit arrangements
  • Take payment and prevent fraud
  • Communicate availability, lead times and delivery updates
  • Provide customer service and handle returns or complaints
  • Meet legal, tax, accounting and regulatory obligations
  • Maintain website security and performance
  • Improve products, services and website content
  • Send marketing communications where permitted

4. Lawful bases

  • It is necessary to take steps before entering into a contract
  • It is necessary to perform a contract
  • We must comply with a legal obligation
  • We have a legitimate business interest that is not overridden by the individual’s rights
  • The individual has given consent, where consent is required

5. Technical enquiry information

Photographs, drawings, part numbers and machine information submitted for identification or quotation purposes may be shared with relevant manufacturers, approved suppliers or technical partners where necessary to answer the enquiry.

Customers should avoid sending confidential or security-sensitive machine information that is not required for the enquiry.

6. Who we share information with

  • Shopify and ecommerce service providers
  • Payment processors
  • Manufacturers, approved suppliers and distributors
  • Parcel, pallet, freight and dedicated courier companies
  • Accounting, IT, hosting and professional advisers
  • Fraud-prevention and credit-reference providers
  • Government, tax, customs, regulatory or law-enforcement authorities where required

We do not sell personal information to advertisers.

7. International transfers

Some service providers, manufacturers or suppliers may process information outside the United Kingdom.

Where required, we use appropriate safeguards for international transfers or rely on another lawful transfer mechanism.

8. How long we keep information

We keep personal information only for as long as reasonably required for the purpose for which it was collected, including legal, tax, accounting, warranty, product-traceability and dispute requirements.

Different categories of information may be retained for different periods.

9. Security

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse or alteration.

No internet or storage system can be guaranteed completely secure.

10. Marketing

Where permitted, we may send product, service or company information relevant to the recipient’s business interests.

Recipients can unsubscribe using the link in the message or by contacting Sales@CylinderWarehouse.com.

11. Cookies

The website uses cookies and similar technologies for essential operation, security, preferences, analytics and marketing where permitted.

See the Cookie Policy.

12. Individual rights

  • Request access to personal information
  • Ask for inaccurate information to be corrected
  • Ask for information to be erased
  • Restrict processing
  • Object to processing
  • Request transfer of certain information
  • Withdraw consent where processing relies on consent

These rights are subject to legal conditions and exceptions.

13. Complaints

Contact us first so we can review the concern.

Individuals also have the right to complain to the UK Information Commissioner’s Office.

14. Changes to this policy

We may update this policy to reflect changes in law, services, technology or business operations. The current version will be published on this page.

15. Contact

Privacy enquiries should be sent to Sales@CylinderWarehouse.com.

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